FAQ

GRINDS COFFEE POUCHES AGE RESTRICTION

Is there an age restriction to purchase Grinds?

No. Since Grinds is considered to be a coffee product and does not contain tobacco or nicotine, there is no age restriction to buy our product both online and in-store. However, store owners do reserve the right to refuse any sale they want. We always recommend getting permission from a parent or guardian before purchasing our product if you are a minor as Grinds does contain caffeine.

GENERAL FAQ

Do you sell your product in Canada?

We are currently focusing our efforts in the US before bringing local distribution opportunities to Canada. We do have plans to make Grinds more accessible in Canada in the future. 

We are happy to say that we can ship anywhere in the world with a valid address. Orders going to Canada may take up to three weeks or more, however, because most of our packages get stopped at customs. Thank you for your patience as we scale our business so Grinds can be purchased in other countries.

I want to sell Grinds Coffee Pouches!

We're so glad to hear that you want Grinds Coffee Pouches to be a brand that you would like to sell. We only offer our product wholesale to those with retail locations (eg convenience store, gas station, smoke shop) or those who own or are a part of a distribution company. An important thing to note is that we strictly prohibit the online sale of our product.

Apply for an account at https://www.wholesale.getgrinds.com/. Be prepared with your business information including your tax ID for a speedier process!

What is Grinds Coffee Pouches?

GRINDS, or Grinds Coffee Pouches, are small pouches of flavored coffee that can help you feel sharp and focused throughout the day or night. They were originally designed as a healthy tobacco-free and nicotine-free alternative to smokeless tobacco. 

GRINDS has aided numerous people kick their smokeless tobacco habit and we hope to continue impacting the world of tobacco cessation for those who are ready to make a change.

Each GRINDS can contains approximately 18 pouches per can, packed with B-Vitamins for energy along with other important nutrients to keep you bright and alert throughout the day.

Much of our brands' success has come from sharing our story on the television show Shark Tank in 2011. Check out the video at the link below:

https://vimeo.com/236977187 

How do you use Grinds Coffee Pouches?

Grinds Coffee Pouches are designed to be placed between the cheek and gums just like you would use nicotine or tobacco. Just pop in a pouch or two and let the flavors brew. The energy will begin to flow from the grinds to you in minutes.

Once the pouch loses flavor, simply take it out and throw it away. For an added kick, you can throw in multiple pouches at a time.

Can I swallow the juices from the pouch or do I have to spit like regular dip?

Ultimately it is up to you. The best way to absorb the energy from each pouch is to swallow the flavor it produces. When you have a Grinds pouch in, you’re essentially brewing the coffee in your mouth.

If you’d like to spit, you can. Your body will still absorb the energy and caffeine, but in a slower, less deliberate manner. We always suggest using our product the way you use smokeless tobacco, if you are used to spitting to start so nothing changes about your habit for the first few weeks.

Can I use Grinds as a alternative to nicotine & tobacco?

Yes! Grinds Coffee Pouches were originally designed to help smokeless tobacco users kick their habit. Quitting tobacco and nicotine can be a long and difficult process. Grinds Coffee Pouches are a great way to simulate the oral fixation that accompanies chewing tobacco. Also, the caffeine from the coffee + the B-Vitamins in our product can help combat nicotine cravings. 

Are Grinds available in stores?

Yes! We have launched in many stores in the United States. We are working hard to expand distribution and doing everything possible to make the product available in a store near you! Feel free to check out our Find a Store page by clicking here: 

https://www.getgrinds.com/pages/find-a-store

If you do not find a convenient location you can always order directly from us on our website or call us at (510) 763-1088 and we can take care of you.

Shipping & Returns

I sent my order to the wrong address! What do I do?

If you just placed your order and realized that you sent it to the wrong address, don't panic. Call us at (510) 763-1088 right away between 8am - 4pm eastern time and we'll be able to get that changed for you. After 4pm, you can go ahead and leave us a voicemail and we'll check first thing the following business day. 

If you find out the order has been shipped to the wrong address already, follow the same instructions and one of our humans will figure something out for you.

Do you ship internationally?

We are happy to say that we can ship anywhere in the world with a valid address. Orders shipped to international addresses may take 21 business days or more, because most of our packages get stopped at customs. When you receive your tracking number via email, you can use that same tracking number to track your package through your country's government postal service.  Pricing on www.getgrinds.com is in USD so conversion rates may apply. The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. 

What is your return/exchange policy?

If you ever need to return any product that is unopened, we are happy to provide you with a return label for an equal exchange for a different flavor of your choosing. We don't offer a money back guarantee on our product but we're always happy to work with you on a solution so feel free to reach out to us at service@getgrinds.com and one of our helpful human beings will be there to assist.GRINDS has got your back!

My tracking says delivered but I have not received my order. Where is it?

We have sometimes found that a neighbor or roommate could have picked up the package for you. If you can double check it would be greatly appreciated.

We have also experienced frequent situations where USPS accidentally updating tracking as delivered before they should and the packages show up a day or two later. If the delivery is still within the delivery window time, it may still show up. Feel free to contact us if you haven't received your package after the delivery window has passed and will definitely take care of you.

Ordering Questions

How do I cancel my subscription?

To manage your subscriptions simply sign into your getgrinds.com account and click on the SUBSCRIPTIONS tab on the left side of the window. From the subscriptions page you will be able to skip, pause, cancel, add product & reactivate your previous subscriptions. If you have any trouble at all managing your subscriptions, feel free to reach out to us at service@getgrinds.com and we will be happy to help.

How do subscriptions work?

We have a subscription service available for Grinds Coffee Pouches that allows you to purchase our product to be shipped at a frequency of your choosing. You'll be charged for each individual shipment the morning they ship out to you.

To manage your subscriptions simply sign into your getgrinds.com account and click on the MANAGE SUBSCRIPTIONS option. From the subscriptions page you will be able to cancel, swap/add product & reactivate your previous subscriptions. If you have any trouble at all managing your subscriptions, feel free to reach out to us at service@getgrinds.com and we will be happy to help.

How do I track my orders?

If you have an account, sign in and you will immediately be taken to a page that displays your order history. Click on the order that you want to track then click 'Track Package' under SHIPPING METHOD.

We'll also send you a shipment notification email once your order ships from our warehouse. In that email is a package tracking number. Click the tracking number, and it will redirect you to the courier's website where you can keep track of your order.

How do I create an account?

Click LOGIN at the upper right-hand corner of our page. You'll be taken to a page where you can either login or create an account.

Fill in the fields with your information then click CREATE

Now that you have an account with us, you'll be able to track and manage your orders, save shipping and billing addresses, and subscribe to our periodic newsletters with special promotions and new product announcements!

Product Questions

WHAT ARE THE NUTRITION FACTS OF GRINDS?

Great question! Everything you would typically find in an energy drink is in Grinds only without the sugar!  Below are the nutrition facts:

Is Grinds gluten-free?

While Grinds Coffee Pouches is not a certified gluten-free product, it does not contain any gluten nor is it manufactured in a facility that handles products containing gluten making Grinds a great option for those with gluten sensitivity or a gluten allergy. We hope to be one day be officially gluten-free certified!

Is Grinds vegan?

While Grinds Coffee Pouches is not a certified vegan product, it does not contain any animal product or animal-derived ingredients. This includes the glycerin that we use in our formula making Grinds a great option for our vegan friends. We hope to be one day be officially vegan certified!

Is there tobacco or nicotine in Grinds?

Grinds Coffee Pouches are Nicotine Free and Tobacco Free. We are proud to call ourselves a healthy alternative to nicotine and tobacco. The active ingredient in Grinds is coffee and it's purpose is to give you a nice boost of energy from caffeine instead of tobacco. 

How long can I use a pouch of Grinds?

Each pouch of Grinds Coffee Pouches can be enjoyed up to 1 hour.

Do you have a long cut / loose version of Grinds Coffee Pouches?

At this time, we do not have a version of our product that is loose coffee grounds. We've found that, since coffee grounds are granular, they easily get stuck in teeth so we decided to make pouches our only offering. It's possible that we may introduce something like this in the future but as of right now, pouches are what we're all about!

Does Grinds stain your teeth?

Since Grinds Coffee Pouches is a coffee-based product it can cause the teeth to stain the same way the prolonged use of coffee drinking does. We always recommend that our customers periodically place the pouch in other areas of their mouth that won't affect their smile.

Regular dental care and maintenance should prevent this from happening and we have heard that customers will chew whitening gum after using our product which helps prevent the teeth prevent from staining as well.

What ingredients are in Grinds Coffee Pouches?

Everything you would typically find in an energy drink is in Grinds only without the sugar. That's right! There is no added sugar in any of our products!

 

INGREDIENTS:
Black Coffee contains the following ingredients: Coffee, Water, Glycerin, Chicory, Espresso, Natural & Artificial Flavor, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Salt, Sucralose, Sodium Benzoate

 

Irish Cream contains: Coffee, Chicory, Water, Glycerin, N&A Flavorings, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Sucralose, Salt, Sodium Benzoate

Vanilla contains the ingredients: Coffee, Chicory, Glycerin, Natural & Artificial Flavor, Caffeine, Taurine, Glucuronolactone, B-Vitamins, Salt, Acesulfame Potassium, Sucralose, Vanillin & Sodium Benzoate 

 

Wintergreen contain the ingredients: Coffee, Water, Chicory, N&A Flavoring, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Acesulfame Potassium, Stabilised Menthol, Sodium Benzoate

 

Spearmint contain: Coffee, Water, Chicory, N&A Flavorings, Glycerin, Sucralose, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Acesulfame Potassium, Stabilised Menthol, Sodium Benzoate


Peppermint, Cherry contain: Coffee, Glycerin, N&A Flavoring, Glycerin, Caffeine, Taurin B-Vitamins, Taurine, Glucuronolactone, Sodium Carbonate, Potassium Sorbate, Acesulfame Potassium

Caramel contains: Coffee, Chicory, Water, Glycerin, Natural & Artificial Flavor, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Sucralose, Salt, Sodium Benzoate

Pumpkin Spice contains: Coffee, Caffeine, Glycerin, Natural & Artificial Flavor, Taurine, Glucuronolactone, B-Vitamins, Acesulfame Potassium, Sodium Carbonate, Potassium Sorbate

 

New Orleans Style contains: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Salt, Sucralose, Sodium Benzoate

 

Cinnamon Roll: Coffee, Chicory, Water, Glycerin, Natural & Artificial Flavor, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Sucralose, Salt, Sodium Benzoate

 

Double Mocha: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Natural and Artificial Flavor, Espresso, Salt, Sucralose, Sodium Benzoate

 

Double Shot Espresso: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Espresso, Salt, Sucralose, Sodium Benzoate

 

Orange Citrus: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Natural & Artificial Flavor, Sucralose, Salt, Sodium Benzoate

 

Mint Chocolate contains: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Natural & Artificial Flavor, Salt, Sucralose, Stabilised Menthol, Sodium Benzoate

 

Cinnamon Whiskey contains: Coffee, Chicory, Water, Glycerin, N&A flavoring, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Salt, Sucralose, Sodium Benzoate

 

Red Eye Espresso contains: Coffee, Caffeine, Taurine, Glucuronolactone, B-Vitamins, Glycerin, Espresso, Salt, Sucralose, Natural and Artificial Flavor, Sodium Benzoate. 100mg of caffeine per 1 pouch serving size. 

 

Peach: Coffee, Chicory, Water, Natural & Artificial Flavor, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), Sucralose, Salt, Citric Acid, Sodium Benzoate

 

Salted Caramel: Coffee, Chicory, Water, Glycerin, Energy Blend (Caffeine, B-Vitamins,Taurine, Glucuronolactone), N&A flavoring, Salt, Sucralose, Stabilised Menthol, Sodium Benzoate

 

Kentucky Bourbon: Coffee, Chicory, N&A flavorings, Glycerin, Caffeine, Taurine, Glucuronolactone, B-Vitamins, Salt, Sucralose, Capsicum, Sodium Benzoate 

 

Acesulfame is an artificial sweetener found in many sports drinks and energy products.

How much caffeine or energy does Grinds contain?

With roughly 18 pouches contained in each can, each pouch is equal to about 1/4 cup of coffee or approximately 20-25mg of caffeine, which makes each entire can of Grinds Coffee Pouches add up to the caffeine equivalent of 4-5 cups of coffee. 

Our 2X pouches contain at least twice the caffeine, about 9 cups of coffee per can. 

Our new 4X Charged flavors contain 100mg of caffeine per pouch and 12 pouches per can.

Caffeine is just one of the many ways that today's energy drinks and supplements deliver energy to the body. Grinds contains other key ingredients like B-Vitamins and Taurine that allow you to feel focused and alert without the jitters of caffeine.

In fact, each can has the stuff you would find in any Red Bull or 5-Hour Energy, only at significantly less amounts and without unnecessary liquid, calories, and carbonation of our competitors. 

What is the extra compartment on the top used for?

The top compartment is designed to store a used pouch if you can’t immediately throw it away. Instead of throwing the pouch on the ground, store it in the top compartment until you find a trash can to dump the pouch in. 

You can use the extra lid to help open the cans as well by sliding it through the indented middle section where the two parts of the can meet. You can also use it to store small items easily lost in pockets.

Is there an age restriction for purchasing Grinds?

Since Grinds is considered to be a coffee product and does not contain tobacco or nicotine, there is no age restriction to buy our product both online and in-store. However, store owners do reserve the right to refuse any sale they want. We always recommend getting permission from a parent or guardian before purchasing our product if you are a minor as Grinds does contain caffeine.

Has Grinds been approved by the FDA?

All food ingredients in Grinds Coffee Pouches have already been FDA approved and are registered GRAS (Generally Regarded As Safe). All of our dietary supplements are compliant with DSHEA (Dietary Supplements Health and Education Act). The FDA does not test and approve supplements, as they do with medicines, because their ingredients are classified differently than food.

Can I use Grinds to lose weight?

Caffeine is already a natural appetite suppressant, so when it's combined with the simple act of having something flavorful in your mouth, Grinds Coffee Pouches can give you that oral sensation that keeps your mind off of food and fight cravings.

Just make sure you're still getting all the proper nutrients of a healthy diet. Also, remember that it's always best to consult a physician before dieting.

Can I swallow an entire pouch of Grinds Coffee Pouches?

Grinds Coffee Pouches are NOT meant to be swallowed and may pose a potential choking hazard. That being said, swallowing a pouch should not pose any serious danger to the body but it's always best to consult a physician or medical health care professional if you do happen to swallow a pouch.  

When is the best time to use Grinds?

The simple answer: whenever you feel like it. Grinds is great for getting a quick energy boost, but also has many other applications that you may find useful. The answer really depends on your lifestyle.

Looking for a few ideas? Here's a few ways our customers love to Grind.

Hunting: Great for an early morning hunt.
Fishing: Perfect for a day on the water.
Military: Kick your tobacco habit and stay alert.
Police: Awesome for late shifts and limiting tobacco use.
Fire Fighters: Ready-to-go when you’re on the go.
First Responders: A lifesaver for the lifesavers who need to stay awake all night
Medical Professionals: Surgeons, Nurses & Doctors who can't be tethered to a cup when they work
Coaches: Kick your tobacco habit and stay focused on the field.
College: Great for an all-night study session or 8 am midterm.

As long as you don't need to go to sleep. Anytime is GRIND TIME!

What is MCC?

MCC is Microcrystalline Cellulose. It's a plant based powder that is not water soluble so it makes it a great base to help deliver the flavor and caffeine to you. 

What else is MCC used for?

Typically MCC is a bulking agent used in processed foods such as baked goods, frozen foods, meat products or even ice cream!

What if I swallow MCC?

MCC will have no problems passing through your system.

If you still have questions that our FAQ hasn't answered, please reach out to us at service@getgrinds.com and we'll gladly answer any of your questions.